Frequently Asked Questions

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Opening hours?

Sunday to Thursday (11:00 am to 7:30 pm)

Friday and Saturday (10:00 am to 8:00 pm)

 

Where are you located?

We are located in Al Qouz Industrial 4 or click here to navigate for an easier experience.

 

Do you do pre-orders?

We don’t do pre-orders, all the items are available in-store or online,

 

Do you do delivery and do you have cash on delivery?

Yes, we deal with a local delivery partner (remaldelivery.com) and we accept cash on delivery within the UAE.

 

How long does it take for items purchased online to be delivered?

Items purchased online will be delivered within 36 hours, you will receive a notification once the item is shipped and delivered.

For international orders outside the UAE, it takes 5 to 7 days based on the country. You will receive a tracking number once the order is shipped.

 

Do you do trade or swaps?

No, we do not do size swaps or trades at the moment. We do consignment and buyouts.

 

Do you do buyouts?

Yes, we do buyouts based on the item, size, and price, you can sign up as a seller to sell your goods, our agent will get back to you with an offer if interested. Otherwise, you can check with our team in-store.

 

Do you have this item?

All our items are available online with the respective sizes and availability. Our sizes are listed in US, you can check our sizing conversion charts to compare US to UK to EU. Women sizes will be listed as W in the product title and description.

 

I placed an order but never got a confirmation mail?

Please check your spam folder and make sure you mark our e-mail address is safe. If it’s not found, you can contact our store.

 

Can you post the items I consigned with you on your social media?

Once the items are received and checked, they will be available on display in-store and online. Our social media posts are scheduled and there is a queue depending on the product value, release date, and story.  We don’t have any guarantee that the items will make it to our social media platforms.